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Giving a good client experience (CX) is vital for all law firms.

LegalCX is series of regional conferences bringing together some of the leading CX experts across the UK.

These one-day conferences have been created specifically for, and are focused on, regional law firms. Learn from some of the best speakers and experts in the UK about the importance of getting the client experience, AKA the client journey ‘right’.

Who are these events for?

These events are for all regional law firms and are deliberately conveniently located
for regional law firms with 4 events planned across the UK in 2019.

The conferences will focus on the practical challenges, opportunities and issues
facing regional law firms
. Solutions will be provided, including real examples
and case studies.
 This event will be of value specifically for people in the following roles in law firms:

  • Marketers

  • Managing partners

  • Lawyers

  • HR

  • Operations

  • Finance

  • All people tasked with client journey / experience


What will you get from attending?


In addition to helping you understand what clients want and how you can deliver
a great experience every time, these events will provide you with the know-how,
skills and confidence to put in place a winning client experience programme in
your regional law firm.


What will you leave with?

At the end of the day, not only will you be armed with a wealth of information, you
will also leave with:

  • A specific action plan tailored to your firm (you will complete this throughout
    the day, with input from our speakers and experts). The action plan will include:

    • Steps you can quickly and easily take with little or no cost to improve your
      client journey; and

    • Specific Longer-term initiatives you can plan to define and implement.

  • A full pack of all the presentations, research and slides shared on the day.

  • A choice of a specific package of support that you will select at the end of
    the event.

  • CPD points. Due to the high-quality conference agenda and expert speakers,
    the conference has been CPD certified. All attendees will receive a CPD
    certificate following the event.


CX drives revenue and loyalty.

asb law, a Sussex based firm reorganised its approach by removing legal practice areas and replacing them with sales and delivery teams measured by client satisfaction rather than billable hours.

A year after taking this step, they reported a revenue increase of 15% which they put down to increased service efficiency, improved client experience and better market analysis.

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