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Wed, 16 Oct


The Celtic Manor Resort


Join us for the second LegalCX event in the South West and Wales region which is taking place at the home of the 2010 Ryder Cup, the prestigious biennial golf match between the best golfers from Europe and the USA. With extensive facilities and state of the art equipment, it is an inspiring venue a

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Time & Location

16 Oct 2019, 09:00 – 17:00

The Celtic Manor Resort, Coldra Woods, The Usk Valley, Caerleon, Newport NP18 1HQ, UK

About the event

This one-day conference has been created specifically for, and is focused on, regional law firms. Learn from some of the best speakers and experts in the UK about the importance of getting the client experience and the client journey right and learn what steps your law firm needs to take.

What will we be covering?

Building on the foundations covered in the first LegalCX event in Bristol in 2018, this year we will be focusing on the key challenges facing law firms in the future. The agenda will be structured to provide a strategic blueprint for law firms to take away and implement. Over the course of the day, through a mix of sessions and expert speakers, including interactive and Q&A sessions, we will cover:

Exploring how clients' needs and wants are changing.

Asking (and answering) the question: So, what changes do law firms need to make to meet clients' needs in the future?

Helping law firms understand the clients they want and how to get more of them e.g. the profitable ones that deliver work that you want to undertake.

Identifying and addressing the key things that law firms need to focus on in the areas of:

- Processes;

- People; and

- Systems.

As is usual for all LegalCX events, you will leave with a personalised action plan tailored to your law firm.

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